Last Revised: March 18, 2025
1. INTRODUCTION
These Reputation Sheild Terms and Conditions (the “Terms”) govern online reputation management services (the “Services”) provided by The N2 Company d/b/a Hyport (“Hyport”), a Delaware corporation, to its clients. These Terms are incorporated into and form part of our Digital Marketing General Terms and Conditions (“General Terms of Service”). The Services are offered as a managed solution combining technology with services to facilitate effective reputation management using third-party platforms and technology providers (each a “Service Provider”). Capitalized terms not defined here have the meaning assigned in the General Terms of Services.
The terms “we”, “us” or “our” shall refer to Hyport. The terms “you”, “your”, or “client” shall refer to any individual or entity receiving the Services under these Terms.
2. ACCEPTANCE OF TERMS
By using the Services, Client agrees to comply with these Terms, as well as any applicable policies, guidelines, and regulations imposed by the relevant Service Provider or Third Party Site. We reserve the right to modify these Terms at any time, with changes effective upon posting online. Continued use of the Services after such changes or modifications constitutes acceptance of the updated Terms.
3. SCOPE OF SERVICES
For Order Forms listing Reputation Sheild, Hyport will aggregate and display reviews and messages from supported third-party platforms in a centralized dashboard for Client’s review and response. By default, monitoring includes Google and Facebook, with additional platforms available upon request and subject to platform availability.
Hyport may post automated, templated responses to online reviews based on pre-set criteria. Hyport will respond to reviews rated 3 to 5 stars but will not respond to 1- or 2-star reviews, leaving those to the Client’s discretion. Negative reviews, including those rated 1 or 2 stars, will trigger email notifications to the Client, who remains responsible for crafting and posting any customized responses.
The Services do not include real-time monitoring, dispute resolution, or direct engagement with reviewers on the Client’s behalf.
4. ACCESS AND ACCOUNT SET UP
Client understands that in order for its customers, end users or others to leave a review about its product or services on Google, Facebook, and similar Third-Party Sites, it may be required to have an active, registered account for such Site. In the event we require access to such registered account, Hyport will not request or require direct login credentials.
5. REVIEW SITE COMPLIANCE
Client agrees to use the Services in compliance with the Terms of Service of all applicable review sites, including but not limited to Google, Facebook, and Yelp. This includes:
6. REPORTING AND PERFORMANCE TRACKING
Hyport will provide Client with a centralized dashboard containing performance data. No additional performance reporting will be provided.
7. WARRANTY; LIMITATIONS OF LIABILITY; INDEMNITY; DISPUTE RESOLUTION
You expressly agree and acknowledge that your use of the Services is subject to the entirety of our General Terms of Service, and specifically those sections governing Hyport’s Limitation of Liability, your Indemnification obligations arising from or relating to your use of the Services, and the parties’ agreed-upon procedure for Dispute Resolution, including arbitration.
